Joyagoo at a glance, next to Mulebuy
| Joyagoo | Mulebuy (for reference) | |
|---|---|---|
| Status | Working checked 31 Aug 2026 | Reported stuck orders since mid-August 2026 |
| Official site | joyagoo.com | mulebuy.com |
| Fees | 0% service fee | 0% purchasing commission (advertised) |
| Free storage | 90 days | 90 days |
| QC photos | Arrival photos included | Free, usually within a day |
| Exchange-rate markup (tested) | 12.2% | Not tested before August |
| Trustpilot | 4.6 from 2,921 reviews | 4.7 from 2,962, mostly before August |
| Main caveat | Shipping hard to estimate; some damaged or delayed parcels | Shipping estimates; now stuck orders |
Fees, storage, photos and the exchange-rate test come from Joyagoo's own pages where published and from an independent comparison that bought the same ¥168 item through each agent between 27 July and 4 October 2026; review figures are from Trustpilot.
How Joyagoo compares with Mulebuy
Joyagoo is the former JoyaBuy under a new name; the change happened in 2025, and old JoyaBuy links need converting exactly like Mulebuy ones even though the company carried on. Its terms mirror Mulebuy's: 0% service fee, 90 days of storage and free HD QC photos, with tickets usually answered within about a day. Its Trustpilot profile is one of the strongest in this list, 4.6 from 2,921 reviews.
The complaints are the familiar ones: shipping costs that are hard to estimate in advance, some parcels damaged in transit, and delays. Joyagoo's audience is Anglophone, with about 36% of searches from the US and 29% from the UK, which shows in its English-language support.
Can Joyagoo take over if Mulebuy stays down?
Yes. Its terms are the closest to Mulebuy's of any large working agent, and its reviews have not shown a Mulebuy-style collapse. Use paid trial packing on bulky parcels, since shipping estimates are its weak point, as they were Mulebuy's.
Joyagoo is the closest working match to Mulebuy's old terms.
Moving your Mulebuy links to Joyagoo
- Copy the Mulebuy links from your sheet, up to 200 at a time.
- Paste them into the link converter. Copy the clean marketplace link it returns and paste it into Joyagoo's search bar, which accepts Taobao, Weidian and 1688 links.
- Open five or six items on Joyagoo and check the sizes, colours and price against your sheet.
- Save the clean marketplace links in a column of their own, so the next move is just as fast.
Prefer not to open another agent account?
Send us a product link, an old Mulebuy link or a screenshot on WhatsApp. We reply with a price delivered to your country and send photos of the item before it leaves China. This is our own service, run separately from every agent on this site.
💬 Send a link on WhatsAppOn a computer? Scan the code with your phone camera.
Shipping to Italy and the rest of Europe with Joyagoo
Joyagoo's EU lines get less discussion than its UK and US lines. Ask for the tax-included Italian or EU line, and run the result through the duty calculator to check nothing will be charged at your door.
Before you pay Joyagoo for shipping to the EU, add the €3 duty per item category (parcels up to €150, since July 2026) and VAT on goods, shipping and duty, 22% in Italy; the import duty calculator turns a Joyagoo quote into a delivered price, and the Milan page covers Italy's buyer-fine rule.
Joyagoo spreadsheets
Demand for Joyagoo spreadsheets is about 1,900 US searches a month, against roughly 27,700 monthly searches for Joyagoo worldwide, with the biggest audiences in the US (36%), the UK (29%), Canada (10%). Spreadsheets for any agent age quickly; prefer one with a recent edit date and a column of raw links, and get it from the person who made it.
You do not need a sheet built for Joyagoo to use Joyagoo. Any spreadsheet, including your Mulebuy one, becomes a Joyagoo sheet after conversion, since every row is a marketplace listing underneath.
Who Joyagoo suits best
Most Joyagoo searches come from the US (36%), the UK (29%), Canada (10%). Italian buyers are a small minority here, so check the Italian line yourself. With 4.6 from 2,921 reviews on Trustpilot there is enough history to judge, so read the newest comments about shipping hard to estimate; some damaged or delayed parcels before a big haul.
Before your first Joyagoo order
- Test support with a size question before a big order.
- Write down the return window; Mulebuy's five days caught many buyers out.
- Use trial packing on bulky parcels so the shipping quote matches the box.
- Keep stays short: the less time items sit with Joyagoo, the less you can lose.
No agent is permanent. If Joyagoo ever shows the warning signs Mulebuy did, such as automated-only replies, stalled refunds and a sudden wave of one-star reviews, stop topping up, ship what you can and convert your links again. The status board records each agent's last check date.
Questions readers ask
Is Joyagoo the same as JoyaBuy?
Yes. JoyaBuy renamed itself Joyagoo in 2025. Old JoyaBuy links need converting with the link converter.
Is Joyagoo safe after the Mulebuy problems?
Its reviews remain strong, 4.6 from 2,921. As with any agent, pay per order and ship promptly.
How do I move Mulebuy links to Joyagoo?
Paste them into the link converter. Copy the clean marketplace link it returns and paste it into Joyagoo's search bar, which accepts Taobao, Weidian and 1688 links.
Is Joyagoo affiliated with this site?
No. We have no relationship with Joyagoo or any other agent.